What can be returned
The item must be in the condition you received it: unused, with any tags, in its original packaging, and with the receipt or proof of purchase.
What cannot be returned
- Lubricants.
- Special-order and custom items.
- Hazardous materials, flammable liquids and gases.
If you are unsure about a specific item, ask before you buy.
How to start a return
Email support@smcaribbean.com or call +1 721 520-0030. If we accept the return, we tell you how to get the item back to us. Items sent back without a return being agreed first are not accepted.
Damaged or wrong items
Please check your order when it is delivered. If an item is defective, damaged or not what you ordered, contact us straight away so we can put it right.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, order the new one.
Refunds
We let you know once we have received and inspected the return, and whether the refund is approved. Approved refunds go back to the original payment method; your bank or card provider may take some time to post it.
Delivery is covered on the Delivery page.